Slides and notes of chapter 4, 5 and 6 in one document. Only the first part of chapter 6 is covered.
NOTE: This document is not a summary. It contains the slides supplemented with extensive lecture notes—a lot of what prof. Verbeke has said during the lecture is written down. Notes may contain typos and incorrect/incomplete sentences.
Download all 45 pages for $ 3,20
Add document to cartbusiness information systems ict service management knowledge management & business intelligence