Summary of the required readings and articles for the course customer models at the university of Groningen:
- Modeling markets by Leeflang et al. (2015): Chapter 1, 2, 8 (p.261-278, 285-288), 9 (p.322-325)
- Advanced individual demand models by Fok (2017)
- A logit model of brand choice calibrated on scanner data by Guadagni&Little (1983)
- The entry strategy of retail firms into transition economies by Gielens et al. (2007)
- The impact of instant reward programs and bonus premiums on consumer purchase behavior by Minnema et al. (2017)
- Social effects on customer retention by Nitzan et al. (2011)
- Marketing communication drivers of adoption timing of a new e-service among existing customers by Prins et al. (2007)
- Determining influential users in internet social networks by Trusov et al. (2010)
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