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Samenvatting Operationeel management in de dienstverlening

Samenvatting Operationeel management in de dienstverlening

Samenvatting van het boek Operationeel management in de dienstverlening van Joyce Walstra (4e editie). Inclusief belangrijke begrippen, afbeeldingen en voorbeelden. Hoofdstukken 1 tot en met 13.

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